What to do with unhelpful feedback

Jul 01, 2024

I've been talking a lot about accountability and feedback in the last week on my programmes. It has led to some rich discussion and challenging established notions of how to get things done.

So here's an invitation for you:

If you get vague feedback which doesn't actually help you, how about experimenting with standing in your own sense of expertise and deciding to move on with the next step of the work, rather than getting stuck in dwelling on what the feedback was asking you for.

This is a great response when you receive feedback on work which sounds something like: "it just needs to be more" or "there's something missing".

You can thank the person for their feedback and ask if they are able to identify what the more is or what the missing things is. If they aren't able to respond with specificity then inform them that you have considered the feedback and if they think of something then you would be happy to review it but until then, you will proceed to the next step/move forward.

We're aiming for adhocracy (a system where reward is based on getting things done by self-organising and initiative) rather than bureaucracy (a system of excessively complicated administrative processing).

What do you think?

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