This programme is designed specifically for Professional Services Managers in Higher Education who are ready to stop avoiding difficult conversations and step into their leadership potential.

It could also be useful for team members or Academic and third-space managers but the examples in the programme will draw on the common experiences of PS managers. Book a call with me below if you have specific questions.

The programme is offered on a tiered basis, depending on how much support you want and what your budget is: 

1. Essentials:  Covering the fundamentals of effective management communication. It includes a Self-Paced Course: Learn the fundamentals of effective management conversations, from giving feedback to holding boundaries. Access on-demand videos, worksheets, and practical tools. PLUS Drop-In Group Coaching: Join live sessions to get support, workshop tricky situations, and learn from peers. 

2. Practice: Focused on real-time coaching and practicing advanced techniques. You get everything in the Essentials PLUS 1:1 Coaching: Prepare for specific high-stress conversations with personalised support, advice and guidance from Fiona.

3. Mastery: You get everything in Essentials and Practice PLUS an In-Person Workshop: Spend a full day in Central London practicing skills in a safe, immersive environment, receiving expert feedback and coaching from Fiona and Sara.

Whichever tier you join with you will learn how to:

- Have a more robust approach to management conversations and bring a leadership mindset to this fundamentally managerial activity.

- Prepare effectively and move beyond overthinking.

- Stay calm and clear, even in the face of strong emotions or manipulative behaviours.

- Ask better questions and close conversations with clarity and care.

- Operate with courage, dignity, and alignment with your values.

- Build confidence in your skills as a manager and a leader.

You won’t just learn how to have better conversations—you’ll gain the confidence to lead with integrity.